Job Details

Jr Avaya Administrator - (303)

This details all the information about the job posting.

Job Title
Jr Avaya Administrator
Buena Park, CA 90620 US (Primary)
Job Type
Career Level
Experienced (Non-Manager)
Bachelor's Degree
Information Technology
Shift Type
0 - 10%
Job Description

Ria Financial Services is a wholly owned subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT). Ria was founded in 1987 and it is today one of the largest money transfer company in the world, with a global agent network of 204,000+ locations in more than 130 countries on 6 continents. In addition to money transfer services, Ria offers Bill Payment, Currency Exchange, Mobile Top Ups, PrePaid Debit Cards, Check Cashing and Money Orders.

Ria’s mission is to be the most progressive money transfer company in the world, offering service excellence and the most competitive and reliable remittance payment services to its customers.

Our vision is a service that is “always on”, and available whenever, wherever and however people need it, serving customers, anywhere around the globe.

Ria has store and agent locations conveniently located around the world, in addition to online money transfer, both of which offer competitive rates and fast, friendly and reliable service.

Join Us. Take Part. Make a Difference.

Key Responsibilities

•Utilize company ticketing system to create, receive, and update Service Tickets
•Work independently or on a team to complete projects as assigned
•Develop and/or maintain project Task Lists
•Provide technical support to clients and other technicians
•Perform periodic reporting to Telecom Manager on various aspects of projects and duties
•Supervise and perform scheduled maintenance on systems in accordance with documentation
•Share in required on-call and after hours support responsibilities


Job Requirements

•Have at least 2-3 years of experience in Avaya ACM administration.
•Understand the following technologies as it pertains to Avaya IP Telephony:
    oCO Lines - Digital E1/T1 Trunks - IP h.323 Trunks - IP SIP Trunks
    oTenant Partitioning - FRL / COR / COS - CoDec Sets / Network Regions
    oDial Plans
    oVDNs, Vectors, Vectors Routing Tables, Variables, Service Hours and Holiday Tables
    oAnnouncements, Audio Groups, Best Service Routing
    oCoverage (answer, path, remote, time-of-day …)
    oEndpoints management (IP Phones, Gateways, LSP, etc.)
    oGroups (Page, Hunt , Intercom, Pickup, Trunk groups)
    oNetwork (AAR, ARS, Route Patterns, Signaling groups, etc.)
    oModular Messaging
    oOne-X Communicator, Agent, Mobile (will be beneficial)
•Experience with Telecommunication or Network System administration is a plus
    oAPX switches
    oSBC (Session Border Controller)
    oCisco AS5400
•Experience working with Avaya products, Call Center or Call Recording Systems are a plus
•Familiarity working with LAN or WAN environments preferred
•Experience setting up and working with Windows Server and Desktop platforms required
•Strong interpersonal skills, communication skills, sense of teamwork and a positive attitude required
•Excellent organizational skills and the ability to multi-task required
•Open to work flexible hours and weekends
•Bilingual (English / Spanish preferred)

Salary & Benefits
•Highly competitive employee benefits package including 401(k) with employer match, employee stock purchase plan, various employer-sponsored medical and dental plans to suit your needs, paid holidays, and paid time off
•Exciting career path that leads to new opportunities and financial rewards
•A fun, fast paced, team work environment

Additional Information:
•Work sponsorship and relocation assistance not offered.
•No subcontractors, offshore development teams or agency resumes.